Return Policy Information

At Goddess Jewelry, we want you to love your purchase. If, for any reason, you are not completely satisfied, please review our return and refund guidelines below.

Returns

We offer a 14-day return/exchange policy. You have 14 days from the date of receiving your item to initiate a return.

Return Requirements:

  • Items must be in their original condition as received—unworn, unused, and in the original packaging.
  • A receipt or proof of purchase is required for the return process.

How to Initiate a Return:

  1. Email us at support@mygoddessjewelry.com with your order number in the subject line.
  2. Once your return request is approved, we will provide a return shipping label and instructions.
  3. Securely package the item in the original jewelry box, place it in a mailer pouch, and include your order number inside. You may keep or dispose of the larger mailer box.

Note: Items sent back without an approved return request will not be accepted.

For any questions, contact us at support@mygoddessjewelry.com.

Damages and Issues

Please inspect your order upon arrival. If you notice any defects, damage, or receive an incorrect item, contact us immediately at support@mygoddessjewelry.com.

When reaching out, please:

  • Attach photos of the damage.
  • Include your order number in the subject line.

This will help us promptly assess and resolve the issue.

Exceptions / Non-Returnable Items

Some items are non-returnable, including:

  • Custom-made products (such as special orders or personalized pieces).

If you have concerns about your specific item, please contact us.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

  • If approved, the refund will be processed to your original payment method within 10 business days.
  • Banks and credit card companies may take additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please reach out to us at support@mygoddessjewelry.com.

Exchanges

If you wish to exchange an item, please:

  1. Initiate a return for the original item.
  2. Upon approval, place a new order for the item you want.

We offer a 14-day return/exchange policy.

Our team is here to assist and ensure a smooth return and refund process.

Thank you for shopping with Goddess Jewelry!